Privacy Policy

1. Company Identification

QuickWashr Limited operates the QuickWashr mobile application and related services. You can contact us at:

2. Data Collection Disclosure

We collect the following information to provide our services:

• Name: To identify you and manage your orders.
• Phone number: For order pickup, delivery coordination, and communication.
• Location data: For pickup and delivery addresses and rider dispatching.
• Device information: Device type, app version, and general usage data for support and improvement.
• SMS verification data: Via Termii (our SMS provider) for phone number verification.
• Payment information: If you make payments through the app, payment details are processed by our payment gateway. We do not store full card details.

3. Purpose of Data Usage

We use your data for the following purposes:

• Scheduling laundry pickup and delivery
• Rider dispatching and logistics
• Customer notifications (order status, reminders)
• SMS verification
• Service improvement and support

4. Third-Party Services Disclosure

We work with third-party service providers to operate our services:

• Termii: SMS verification and notifications.
• Payment gateway: Secure payment processing (if applicable).
• Hosting provider: Secure server infrastructure for our applications.
• Maps services (Google Maps): For pickup and delivery location services.

We do not sell user data.

These providers are bound by confidentiality and data protection agreements. We share only what is necessary for them to provide their services.

5. Data Retention Policy

We retain your information only as long as necessary to provide services and comply with legal obligations. Account data is retained while your account is active. You may request deletion at any time; we will process deletion requests within 30 days. Some data may be retained for legal or regulatory purposes after account closure. For deletion requests, visit our Delete Account page or contact us.

6. User Rights

Depending on your location, you may have the following rights:

• Right to access: Request a copy of your personal data.
• Right to correct: Request correction of inaccurate data.
• Right to request deletion: Request deletion of your data and account.
• Right to complain: Contact us or your local data protection authority with complaints.

To exercise these rights, contact us at support@quickwashr.com.

7. Security Measures

We implement security measures to protect your data, including encryption in transit; secure servers with access controls; and restricted access to personal data only to authorized personnel who need it for their roles. We regularly review and update our security practices.

8. Contact Us

For privacy-related questions or to exercise your rights, contact us at support@quickwashr.com.